Interactive voice assistant

Interactive voice assistant

Take advantage of the opportunity to easily and quickly access selected reference information using Fibank's Interactive Voice Assistant

Phones for callers from Bulgaria

* 22 65 (*bank)

Available from landline and mobile phones

0800 11 011

Available and free of charge only to VIVACOM landline subscribers

Phones for callers from abroad

+359 (02) 818 0007

For a connection from abroad

+359 (02) 818 0006

For a connection from abroad

In just a few steps, you can receive information about:

The status of credit products applied for online or at Bank’s office;

The last 5 operations with your debit or credit card;

Balance and last 5 movements on your bank accounts;

Balance of bank cards issued in your name and their location;

The status of consumer and/or mortgage loans received by you: date and amount of upcoming installment, remaining principal amount, end date of your loan agreement;

You will also receive detailed informative step-by-step guidance from our interactive IVR voice menu to access operations related to your accounts, bank cards and electronic banking.

We also provide the opportunity to speak with our consultant to assist you, if necessary.