Electronic banking My Fibank
Our Offer


Dear Clients,
By using the remote signing of documents with Qualified Electronic Signature (QES) from Evrotrust, without visiting a bank office you can easily, quickly and conveniently: 

  • register for My Fibank online banking with access to the full functionality of active remote banking;
  • make a change in your registration related to the opportunity to perform active banking operations;
  • apply for the issuance of Fibank Token;
  • register a mobile device for the My Fibank mobile application, etc. 
What is My Fibank?

My Fibank electronic banking is a service that provides you with the opportunity to manage remotely your personal or business finances in a convenient and easy manner. By using the single platform My Fibank you can perform banking transactions directly from your computer, smartphone or other mobile device with an internet connection with a high level of security.

By using My Fibank you have the opportunity to:
  • execute all kinds of transfers with up to 50% lower fees than the standard fees and commissions of the Bank;
  • pay utility bills and taxes to Sofia Municipality from your registration as an individual;
  • execute transfers from a file and periodic transfers;
  • open and close current bank accounts and deposits in national and foreign currency;
  • negotiate preferential exchange rate and currency purchase;
  • follow balances and movements on current accounts and deposits in real time;
  • receive information about card payments before they are being accounted in the system (card authorizations);
  • monitor your monthly credit card statements online;
  • receive credit card statements and statements on current accounts by email;
  • register for the service "3D Card security";
  • export the data from your statements in different formats - еxcel, pdf or html in order to process data easily;
  • legal entities may execute mass transfers.
We offer you the following conditions:
  • registration and maintenance of the service free of charge;
  • access to the system only with username and password *;
  • payment of utility bills and taxes to Sofia Municipality only by password and free of charge;
  • on-line statements and monitoring the accounts - free of charge.

* To ensure a high level of protection of information we recommend that you use more complex passwords for access.


Mobile application My Fibank

Mobile Application My Fibank

With Mobile Appliction My Fibank your bank is everywhere with you - safely and comfortably.

Dear customers,

The mobile application My Fibank is now available for active banking from legal entities too. You can bank from the application safely, quickly and conveniently by confirming transactions to certain limits with a password and above them with Token. For active banking is necessary to register your mobile device. Using this application you can quick and easy check the balances on your accounts, to make transfers in real time, to receive updated information about your credit and debit cards. And if you are looking for a branch or an ATM of Fibank, the application directs you to the closest and most convenient one for you. All this is accomplished with a modern smart design to be easy and convenient for you.

New

Key features of the application:

  • NEW: Deactivating/ Reactivating a card – by selecting this option will temporarily limit your card from making payments. You can reactivate the card whenever you want.
  • NEW: Blocking a card – by using this operation, your card will be blocked without being able to be reactivated again. This service is used for lost or stolen cards. 
  • Payment of obligations for utility services for individual users.
  • Cash desk operations for individual users - possibility for deposit, withdrawal and request for availability of funds from a convenient Bank office.
  • Ability to make transfers in the country and abroad with just one click. The smart payment system leads you from the beginning of the transaction to its successful completion. To make banking more quickly and easily, you have the possibility to use templates to your payments. With just one click you can copy and to order transfers.
  • Minors from 14 to 18 years old owners of Teen card can take advantage of the application to make transfers between own accounts (Current account and Smart Teen account).
  • You get a full and detailed statement on your accounts - check the balance, the amounts of the received and ordered transfers, the opening dates, etc. We made sure that all statements to be presented visually with comfortable graphics.
  • You are always informed about your deposits - with the application you can easily see the accumulated interest to the moment, to check the date of maturity and the days remaining to maturity.
  • You can easily manage your credit and debit cards - monitor all payments made by them, the available funds you have on your card accounts, which is the utilized credit limit on your credit cards, etc. You can repay the amounts due on your credit cards with just one click.
  • Digitalize your Mastercard® cards:
    • in Apple Wallet for iOS users
    • in My Fibank application for Android users.
  • In addition you have the ability to determine and change your limits for card transactions without need for visiting a bank office. The limits are valid and running immediately after the change and the service is totally free.
  • You can quickly locate branches and ATMs of Fibank through the map in the application - you can easily locate which are our closest branches and ATMs, see their working hours and contact details and use Maps to get quickly to them. For your convenience, we have uploaded latest pictures of our branches and offices.
  • Information on exchange rates - you can monitor in real time "purchase rate" and "selling rate" of Fibank for the currencies with which the Bank operates.
  • Offers - here first for the users of the application we shall publish updated information about new products and services or ongoing promotions. Follow us to stay informed before everyone else.
  • You can select Settings and your work with the application will be even more convenient and enjoyable. For more information - see your account in the application and the "Settings" menu.
We did not forget your security:

You have various options to choose limits of transactions and security settings such as duration of session, change the type of banking, etc.

From the application settings you can select:

  • The Policy for signature of active operations:         
    • all transactions with Token device;         
    • transactions up to set limits for the application with a password for login and/or biometric data.
  • The Policy for login:         
    • with username and password for login and/or biometric data;         
    • with username and Token device.
  • The duration of validity of the session in the application. It is not recommended unjustified long session.
Limit levels for transactions:

The limit levels are the maximum amounts up to which you can perform transactions through the mobile application. Upon registration for active banking done through the mobile application by confirmation with Token device, it is applied the lowest level - "Level A".

Limit levels for individuals:

 

Type of Account limit:

Level A

Level B

Level C

A week:

1000 currency units

2000 currency units

4000 currency units

A day:

500 currency units

1000 currency units

2000 currency units

Single operation:

100 currency units

500 currency units

1000 currency units



Limit levels for legal entities:

 

Type of Account limit:

Level A

Level B

Level C

A week:

10000 currency units

20000 currency units

30000 currency units

A day:

3000 currency units

5000 currency units

10000 currency units

Single operation:

1000 currency units

2000 currency units

4000 currency units

Change to a higher level is possible by submitting a "Request for change of registration in My Fibank". This can be done through My Fibank from menu "Settings" - "Mobile application My Fibank"(only for individuals) or at a branch of Fibank.

Supported operating systems:

The application is available for iOS and Android, with mandatory minimum requirements for the version set by the developers (the Bank).
At present the minimum requirements are: Android OS v.4.4 and iOS 10.3.

My Fibank mobile application is available for free download from the catalog with applications supported by the respective operating system (currently Google Play and AppStore).


My Fibank mobile application is available for free download from the catalog with applications supported by the respective operating system (currently Google Play and AppStore). 

     

    Свали го от Google Play



    Registration

    In order to use My Fibank, you have to register as a user by choosing one of the following options:

    1. On-line registration:

    • registration and confirmation entirely online at https://my.fibank.bg for individuals holding debit of credit cards issued by Fibank on their name;
    • on-line request with confirmation at office - you can make on-line request for registration at https://my.fibank.bg, then it is necessary to confirm it in the most convenient for you branch of Fibank. 

    2. On the spot at Fibank branch

    If you already have an existing username, you can access other registrations for which you authorized by signing a document at a bank office. 
    More information about the registration process can be found in the help menu at the website https://my.fibank.bg.

    3. Registration with confirmation through Evrotrust mobile application

    Registration allows access to the full functionality of active online banking.

    Learn more about the remote signature of documents with Qualified Electronic Signature (QES) from Evrotrust.

    Registering a mobile device in mobile application My Fibank:

    To take advantage of the full capabilities of the mobile application, you need to register your mobile device. 
    At the first log-in in the application from the new mobile device a unique number for the device shall be generated.

    You can register and deactivate your mobile devices in the following ways:

    • By using the mobile application Му Fibank through the menu "Authorization of devices" by using your Token device from Fibank;
    • Online through My Fibank from menu "Settings" - "Mobile application Му Fibank" through your QES (Qualified Electronic Signature) or Token device from Fibank; 
    • At Bank's branch.



    Security Tips Documents