Fibank World Elite™ Mastercard® is an exclusive banking product that successfully combines the convenience of card payments with personal attention and traditions in service. This credit card, among other things, is also an elegant accessory that fits your style and lifestyle and is a promise of comfort, sophistication and luxury.

As a Fibank World Elite™ Mastercard® holder, you get access to Mastercard® Concierge: Your personal assistant in the world of unforgettable experiences and quality services. In Bulgarian language.

Your premium Mastercard opens up a whole world of possibilities, priceless experiences and quality services. We believe that as a cardholder you deserve special treatment, added value and convenience. Mastercard Concierge provides you with all advantages. Whether you need a reservation at a Michelin restaurant in London, opera tickets in Vienna or a luxury villa in Amalfi, Concierge is the personal assistant that attends to your wishes 24/7 anywhere in the world. It is with you even if you get lost, miss your plane or just want to buy one of the priceless experiences online or in the top capitals of the world on priceless.com platform, developed together with world stars, brands and places especially for you.

All this is just one call away. You just call at +359 2 492 5248. Do it in person or simply ask your office assistant.
Mastercard Concierge can assist you with:
  • Travel and tourist bookings and assistance in relevant visa and legal matters
  • Booking and purchase of tickets, even at the last minute
  • Buying and sending gifts
How to take advantage?
  • Contact your MasterCard Concierge through your personal banker or at +359 2 492 5248, who will validate your right to benefit from the privilege of this service and connect you to the MasterCard Concierge team
  • Share your interests, details* and needs with the 24/7 hotline team
  • In the event that your inquiry requires more time, research and complex activities, the MasterCard Concierge representative will agree with you a time frame in which it will get back to you with solutions and an answer in the shortest possible time - by phone or email

* The team will ask for 6 digits of your card number.

Mastercard Concierge has been existing since 2011 and its team has so far handled over 175,000 service requests from Mastercard cardholders in 15 languages worldwide. They have already benefited from Mastercard Concierge:

"It just so happened that I got lost one night in Berlin and I don't speak German. I called the team and was directed to my hotel in no time!”

“During COVID, I avoid big hotels, but I still need to travel with my family. The MasterCard Concierge team found us several guest houses that we drove around and had an unforgettable vacation."

"I don't have the time to search for websites and gifts, nor the ability to send someone with cash to buy them, so I always rely on Mastercard Concierge to recommend, find, provide and deliver flowers and gifts for partners and loved ones - with card payment. That is priceless to me.”

With Fibank World Elite™ Mastercard® you will also receive:
  •  membership in "Private Banking" - a Fibank program for preferential customer service;
  • access to VIP lounges at international airports around the world through membership in the Priority Pass program;
  • special insurance package with high coverage;
  • extended interest-free grace period of up to 50 days;
  • a high credit limit that does not limit your style;
  • issuance of an additional credit card for your loved ones under preferential conditions.
Fast Track

Mastercard® provides its Premium and Business cardholders with a digital solution to the problem of waiting at airports – it is called Mastercard® Airport Security Fast Track.

The service is provided by Dragon Pass and by using it the queues at over 70 airports around the world will just disappear and you will receive more free time for you to spend at leisure and shopping areas.

See access prices and program details here: https://travelexperiences.mastercard.com/

You can download the Mastercard® Travel Experiences app for free from Google Play and App Store.