Fibank 
- Do I need to register in advance to receive information through the Interactive Voice Assistant?
No. The service is offered without registration. With this service you can receive information 24/7, regardless of the Bank's working hours.
- How are calls to the Bank's Interactive Voice Assistant and the Contact Center charged?
- Calls to *2265 (*bank) - short access number from landlines and mobile phones - the call is billed as a call to a mobile number according to your operator tariff plan.
- Number 0800 11 011 is available and free of charge only for subscribers of VIVACOM fixed services.
- Calls with the administrators of the electronic banking service and "My Fibank" mobile application are billed according to the prices determined by your operator for calls to 0700 VIVACOM numbers.
- Will I be charged, if I request a call back from a Contact Center operator?
No. The Call Back option is free for customers who request it. It is an additional convenience for our customers in order to avoid waiting in line in case all operators are busy. By selecting this option, the first available operator will return a call to you and answer your questions.
- How do I enter the date in the interactive IVR menu?
Date entry in the interactive IVR menu is made in the format of two digits for day, two digits for month and four digits for year, without spaces. For example, if you want to enter the date October 9, 2024, you must select 09102024 from your phone's keypad.
- What do I need to receive information?
Depending on the information you are looking for, the system requires the entry of specific data:
- For information about the status of requested credit products for individuals:
- enter your personal identification number
- enter the date, month and year on which the application was submitted in the format of 2 digits for day, 2 digits for month and 4 digits for year, without symbols or spaces
- For information about the status and location of a bank card:
- call from a phone number that you have provided to the Bank as your contact phone
- enter your personal identification number
- for information about the last 5 transactions made with Fibank card:
- call from a phone number that you have provided to the Bank as your contact phone
- enter your personal identification number
- enter the last 4 digits of the card number for which you need to receive information
- for information about balance on account and the last 5 account movements:
- call from a phone number that you have provided to the Bank as your contact phone
- enter your personal identification number
- enter the last 4 digits of the IBAN number of the account. If these numbers are letters, you should enter the last 4 digits of a bank card to this account. If you do not have a card, you should enter the first 2 digits of the account's IBAN number.
- for information about existing credit products for individuals:
- call from a phone number that you have provided to the Bank as your contact phone
- enter your personal identification number
- enter the last 4 digits of the loan agreement number