Functionalities

Voice assistant functionalities

Menu 1

Information about the status of requested credit products for individuals

For consumer loan - 1

Interactive menu:

  • Provides voice information on the status of a consumer loan application submitted up to 30 calendar days from the date of the call.
  • You can check on the status of 3 applications submitted within the same day.
  • To obtain this information, it is necessary to:
  1. enter your personal identification number;
2. enter the date, month and year on which the application was submitted, in the format of 2 digits for day, 2 digits for month and 4 digits for year, without other symbols or spaces.
For housing or mortgage loan - 2

Interactive menu:

  • Provides voice information on the status of a housing or mortgage loan application submitted up to 30 calendar days from the date of the call.
  • You can check on the status of 3 applications submitted within the same day.
  • To obtain this information, it is necessary to:
  1. enter your personal identification number;
enter the date, month and year on which the application was submitted, in the format of 2 digits for day, 2 digits for month and 4 digits for year, without other symbols or spaces.
For credit card - 3

Interactive menu:

  • Provides voice information on the status of a credit card application submitted up to 60 calendar days from the date of the call.
  • You can check on the status of 3 applications submitted within the same day.
  • To obtain this information, it is necessary to:
  1. enter your personal identification number;
  2. enter the date, month and year on which the application was submitted, in the format of 2 digits for day, 2 digits for month and 4 digits for year, without other symbols or spaces.
For overdraft - 4

Interactive menu:

  • Provides voice information on the status of a credit card application submitted up to 60 calendar days from the date of the call.
  • You can check on the status of 3 applications submitted within the same day.
  • To obtain this information, it is necessary to:
  1. enter your personal identification number;
  2. enter the date, month and year on which the application was submitted, in the format of 2 digits for day, 2 digits for month and 4 digits for year, without other symbols or spaces.
Menu 2

Assistance for bank card

For First Investment Bank cards, please press 1

For card location - 0

Interactive menu:

Provides voice information about:

  • the location of the card - office, city and address of location
  • status - available at office or traveling to office.

To obtain this information, it is necessary:

  1. to call from the phone number that you have provided to the Bank as your contact phone;
2. to enter your personal identification number.
For information about the last 5 operations with a Fibank card - 1

Interactive menu:

  • Provides a voice information about the last 5 operations performed with the card - successful transactions for withdrawing and depositing cash at an ATM and making payments at a POS terminal in retail outlets and on the Internet, as well as returning amounts from transactions made or other types of income by card number.
  • To obtain this information, it is necessary:
  1. to call from the phone number that you have provided to the Bank as your contact phone;
  2. to enter your personal identification number;
  3. to enter the last 4 digits of the card number for which you are making an inquiry.
For changing limits of payments at POS terminals and cash withdrawals from ATMs - 2


Interactive menu:

Provides information on ways to manage your own limit levels of debit and credit card payments and withdrawals.

For information about 3D card security - 3

Interactive menu:

Provides information about the 3D card security service, with a method of confirming online payments at retail outlets participating in additional security programs using static and dynamic 3D passwords.
For bank cards digitalization - 4

Interactive menu:

Provides information on the ways which you can digitize your debit and credit cards for contactless payments in Google Pay or Apple Pay, or by using "My Fibank" mobile application.
For blocking a stolen or lost card and unauthorized transactions - 5

Interactive menu:

Provides information on the ways in you can quickly and easily block your bank cards yourself using "My Fibank" mobile application or the web version of the service.
For difficulties encountered when using bank cards - 6

Interactive menu:

When selecting the menu, you will be redirected to a specialist of Card Center

For questions related to the provision and maintenance of POS terminal devices - 7

Interactive menu:

Provides information on how you can submit your inquiry for POS terminal.

Menu 3

For information on bank accounts, information on transfers and exchange rates

For balance of bank account - 1

Interactive menu:

  • Provides voice information for net balance available on the account - the most up-to-date balance you have on your account at the time of connecting to the IVR.
  • To obtain this information, it is necessary:
  1. to call from the phone number that you have provided to the Bank as your contact phone
  2. to enter your personal identification number
  3. to enter the last 4 digits of the IBAN number of the your bank account. If these numbers are letters, you should enter the last 4 digits of the bank card to this account. If you do not have a card, you should enter the first 2 digits of the account's IBAN number.
For last 5 movements on the account - 2

Interactive menu:

  • Provides voice information for the last 5 movements on the account - recorded debit and credit movements on the bank account
  • To obtain this information, it is necessary:
  1. to call from the phone number that you have provided to the Bank as your contact phone
  2. to enter your personal identification number
  3. to enter the last 4 digits of the IBAN number of the your bank account. If these numbers are letters, you should enter the last 4 digits of the bank card to this account. If you do not have a card, you should enter the first 2 digits of the account's IBAN number.
For information about incoming transfers - 3

Interactive menu:
Provides information on the transfer processing by the Bank.

For exchange rates - 4Interactive menu:
Provides information on ways to receive information about the official "buy" and "sell" exchange rates of Fibank.
Menu 4

For registration and use of electronic banking and "My Fibank" mobile application

For information about functionalities and registration - 1Interactive menu:
Provides information on electronic banking and "My Fibank" mobile application
In case of difficulties and need for technical assistance - 2Interactive menu:
When selecting the menu, you will be redirected to  specialist Digital Banking.
Menu 5

To request banking products for individuals

For consumer loan - 1Interactive menu:
Provides information and guidance on remote ways to apply for consumer loan.
For housing and mortgage loan - 2Interactive menu:
Provides information and guidance on remote ways to apply for housing or mortgage loan.
For new overdraft or renegotiating a limit - 3

Interactive menu:
Provides information and guidance on remote ways to apply for a new overdraft or renegotiate a limit.

For new credit card or renegotiating a limit - 4 Interactive menu:
Provides information and guidance on remote ways to apply for a new credit card or renegotiate a limit.
For debit card to new or existing account - 5Interactive menu:
Provides information and guidance on remote issuance of a debit card to new or existing payment account by using "My Fibank" mobile application or the web version of the service.
Menu 6

For receiving information on existing credit products for individuals

For consumer loan - 1

Interactive menu:

  • Provides voice information for active consumer loan on:

- presence or absence of overdue payments on the loan;

- in case of overdue payment – the amount due at the time of the call

- date, amount and currency of an upcoming installment according to the repayment schedule;

- remaining amount of the loan principal, which includes both the currently overdue principal and the principal on the upcoming monthly repayment installment.

 

  • To obtain this information, it is necessary to:
  1. to call from the phone number that you have provided to the Bank as your contact phone
  2. to enter your personal identification number
  3. enter the last 4 digits of the loan agreement number
For housing or mortgage loan - 2

Interactive menu:

  • Provides voice information for active housing or mortgage loan on:

- presence or absence of overdue payments on the loan;

- in case of overdue payment – the amount due at the time of the call

- date, amount and currency of an upcoming installment according to the repayment schedule;

- remaining amount of the loan principal, which includes both the currently overdue principal and the principal on the upcoming monthly repayment installment.

  • To obtain this information, it is necessary to:
  1. to call from the phone number that you have provided to the Bank as your contact phone
  2. to enter your personal identification number
enter the last 4 digits of the loan agreement number
Menu 7

For bank branches and ATMs

7Interactive menu:
Provides information and guidance on how to receive information about the current location and opening hours of our bank branches and ATMs.
Menu 8

Main menu

8To return to the Main Menu
Menu 9

To contact operator

9Interactive menu:
Automatic redirection of the call to Card Center, My Fibank or Contact Center based on your customer profile and call history.